Frequently Asked Questions

1.

What is your cancellation policy?

Online Language Classes​

If the student will need to miss a class, please let us know 12 hours in advance, so we can schedule a make-up class at no extra cost. If the student does not show up for a class, or we receive a late notification (less than 12 hours in advance), we won’t be able to make up the class, and the class will be paid in full with the monthly payment. 

Every month is a new payment cycle. You can cancel your student’s enrollment at any time with a written request, and you will not be charged for the following month. However, you will be responsible to pay in full for the current month (e.g. if we receive your email requesting cancellation on October 23rd, you will pay in full for October 2020, but you will stop receiving invoices after that).

Exceptions will be considered for medical or family emergencies

2.

Can I submit my expenses on Jump On Languages as a child care deduction for taxes?

First, the most important thing is that you should consult your tax accountant. We have had parents including ourselves that have filed preschool, after school and camp expenses as deductions. You will need our EIN and address for that. If you decide to do this please contact us and we can provide you the necessary information. 

3.

Do you have transportation for the after school?

We are offering transportation for the after school program leaving from John Stanford International School. Contact us for more information.