Frequently Asked Questions
1. When are your in-person programs open?
Our preschool and afterschool programs are open throughout the school year, from late August/early September through the end of June. We offer several day/week camps to cover SPS breaks, and have fun summer programs in July and August for preschool and K-5 kids (see specific dates).
Our Preschool, Afterschool, and In-Person Tutoring programs are closed on the following dates:
New Year’s Day
Birthday of Martin Luther King, Jr.
Day After Thanksgiving
New Year’s Eve
2. Who are your teachers?
We recruit the best teachers for our online and in-person programs searching for the most qualified available. To learn more about our online teachers you can go to the 'Languages' tab and read each teacher’s profile. We look for native and/or fluent and proficient in the target language. We also expect each teacher to be dynamic and fun, while still being able to develop a professional curriculum that enables learning that is customized to each child's development process.
For our in-person programs, everything above applies, and all Lead Teachers have 8+ years of experience teaching kids. Our Assistant Teachers have 2+ years teaching the language or related field. Finally, we also believe in community development by recruiting high school students who are proficient in the target language to add even more dynamism and fun to select programs.
3. What is your student:teacher ratio?
We maintain a low ratio to ensure the safety and support of each child and their individual needs. The ratio varies by age group and type of activity, but we do not allow it to exceed 9:1 students per teacher, and it may range as low as 6:1 for younger kids during outdoor activities.
4. Do you offer transportation for the after school program?
We are offering transportation for the after school program leaving from John Stanford International School, McDonald International school, Whittier, Greenwood and B.F. Day. With time we hope to add more transportation capacity and to more schools. Contact us to enquire about transportation from your school at firstname.lastname@example.org. The trips will be short, but safety is our priority so please provide a booster seat for your child.
Please note that Seattle Public Schools Transportation routes has stops that are close to our center for West Woodland Elementary, John Stanford International School, McDonald International school, and Cascadia. To register call the SPS Transportation department at 206-252-0900 and request an alternate drop off location.
5. Do you offer food in your afterschool, preschool and summer programs?
6. My child does not speak Spanish. Can they still join your in-person programs?
Absolutely! We welcome a wide variety of proficiency levels, from true beginners to fluent. Our teachers are bilingual and work hard to make the learning environment welcoming and inclusive for all, supporting every kid’s progress in their Spanish language, based on the level they are at.
7. What are your COVID-related policies?
Safety is our #1 priority. Every teacher is fully vaccinated, and all teachers and students must wear masks. We disinfect all common furniture and materials as much as possible and have hand sanitizer available. We prioritize outdoor activities and keep windows and doors open as much as possible for ventilation. Every classroom has an air purifier.
If at any point we are aware that a student or staff member has tested positive for COVID, we communicate with anyone who was exposed to them and may pause the program as needed.
We recognize that providing child care is critical for families, so we do everything possible to safely remain open.
8. Do you offer discounts for families with one or more students enrolled?
Yes! After your first plan, we offer a 10% discount on subsequent plans of equal or lesser value, up to $150. Please inquire with us when you register.
9. Do you offer financial aid / scholarships?
We are proud to offer financial aid to those who need it. Approximately 2% of our revenue goes to financial aid. We believe in our mission to create community by bringing people together through the learning of languages and cultures. We currently self-fund the programs, but we do our best to cover as much as possible for whoever needs it. Please contact us if you would like to discuss further.
10. Can I submit my expenses on Jump On Languages as a child care deduction for taxes?
Before you reach out to us, please consult your tax accountant. Some parents, including ourselves, have filed preschool, after school and camp expenses as deductions. You will need our EIN and address for that. If you decide to do this please contact us and we can provide you the necessary information.
11. Do you prorate tuition for periods when the program is closed or if I sign up after the month has begun?
We do not prorate the cost of monthly tuition for holidays or for the last weeks of June once school is out, so we can continue paying our lease at Phinney Center and our teachers’ salaries so they can deep clean the rooms and wrap up pending items from school-year programs during those periods. Our monthly pricing is spread across the school year and considers the average number of open days across the whole year.
12. What are your cancellation policies?
Preschool & Afterschool
Families pay each month in advance with our automatic payment system, but there is no period commitment. Once a month is paid, we usually consider that payment non-refundable unless there are extenuating circumstances. However, if you need to withdraw a student from our program, please cancel your tuition plan in the My Subscriptions section of our online member portal (instructions here) AND send a written notice to email@example.com by the 20th of the month, and we will not charge you the following month. This applies to all months except September and June. September tuition payments made in the summer are non-refundable. Cancellation for May and June is combined. We ask families to please let us know by April 20th if they wish to cancel both May and June. We will charge through June 30th to be able to pay our teachers and the lease through the end of the month.
If you cancel 2 or more weeks before the date of the day camp, you will receive a FULL REFUND, minus processing fees. If you cancel at least 72 hours in advance, you will receive a 50% refund. No refunds will be issued for cancellations made within 72 hours of the day camp start time. Exceptions will be considered for medical reasons or on a case-by-case basis.
Online Classes & In-Person Tutoring
If the student will need to miss a class, please let us and the instructor know 24 hours in advance for in-person tutoring, so we can schedule a make-up class at no extra cost. If the student does not show up for a class, or we receive a late notification (less than 24 hours in advance), we won’t be able to make up the class, and the class will be paid in full with the monthly payment.
For monthly subscriptions, each payment cycle lasts one month. You can cancel your student’s enrollment at any time with a written request, and you will not be charged for the following payment cycle. However, you will be responsible to pay in full for the current cycle (e.g. if your automatic payments are withdrawn on the 15th of each month and we receive your email requesting cancellation on October 30th, you will pay in full until November 14th, but you will not be charged on the following payment date, November 15th).
Exceptions will be considered for medical or family emergencies.
We understand plans change. We keep our policy as flexible as possible considering that the later a family needs to cancel, it takes away from another family who could have booked and may have had to made different plans. If you cancel before April 1st, you will receive a FULL REFUND, minus a $25 non-refundable administration fee per kid. If you cancel after April 1st, you will receive a full refund if we are able to fill your spot by the beginning of the program. Exceptions will be considered for medical reasons or on a case-by-case basis.
We ask that you cancel at least 72 hours before your scheduled Playtime session (except in case of unexpected medical or emergency situations), so that we can schedule the caregiver for other activities if needed.
Cancelation due to extreme circumstances
For the most part this applies to Seattle based programs in practice, but it can also impact online classes. In recent years we have been experiencing more snow days in Seattle and the road conditions can be unsafe. Similarly in the summer we have experienced days with heavy smoke, and in most cases, we are able to creatively continue the program. This policy applies to those circumstances plus any extreme weather or man-made event that may cause us to abruptly suspend classes. We also acknowledge that our teachers depend on their JOL compensation to make a living and we will pay teachers as much as possible despite these missed days. We will also try to offer some programming online at no additional cost to enrolled families. With that in mind, we have the following policies for our different programs:
For afterschool and preschool: we will notify families of cancellations as soon as we have enough information to determine it is unsafe for teachers and families to drive to our center. We will not issue prorated refunds for missed days if they total five days or less in a month. If more than five days in a month are missed, then we will prorate tuition to exclude day six and beyond upon family requests. When we notify you of cancellations, we will include information about online programs.
For camps: as long as we are able to offer a safe version of the camp and your child has a spot, then we are not able to issue refunds. If there is a city-wide issue and/or most of our teachers are unable to make it to the program safely, we may need to cancel that day of camp and we will notify you as soon as we make the decision. We will provide online programming for students that were registered in camp. If we don’t provide online programming, we will issue a refund of 50% of the tuition prorated to the days missed. For example, for a week-long camp where we need to cancel 2 days, then we will refund 1 day of camp.
For playtime and tutoring: we will cancel sessions and refund the class to your package unless you would like to do the class online.
For online classes: they will continue as planned with the same policies unless the teacher does not have power or internet access or is facing an emergency situation, in which case we will cancel the session and you can recover it when things return to normal.
13. Can I make up a day for preschool or afterschool if my child misses it?
No. We ask that families bring their kids on the day they are registered for. Exceptions can be made at our discretion for emergency situations.
14. Can I register for after school or preschool to start at a later month?
It is possible, but please reach out to us to confirm before you do. Also note that once you register, that payment is non-refundable because we will be holding that spot until you begin.
15. For what age is the Jump On Languages Preschool?
Our preschool is for children between the ages of 3 and 5 years old. We also ask that they are potty trained. In the future we may add programs for children who are younger than 3 and/or are not potty trained.
16. How do you track attendance at your Preschool and After School?
We use Brightwheel, which is a very popular Child Care software. It is not perfect, but enables us to have important safety information for each child including allergies, medications, emergency contact information and who is approved to pick up each child.
17. How can I add an emergency contact or approved pick up person through Brightwheel?
Please refer to this page which has step by step instructions.
18. How can I change the credit card that is being charged the monthly tuition?
Please refer to this page which has step by step instructions.